the type of postage used - for example 1st class, special delivery, metered (franked).the name and address of the sender and receiver.If the item was sent by post box and lost in the post, you won’t usually have proof of posting - this means you can’t get compensation. If you received the item, you can use the packaging with the postmark on. This could be your receipt or certificate of posting if you sent something at the Post Office. To get any compensation, you’ll need proof of posting. If you want to claim as the receiver, contact the sender to get the evidence you need. It’s usually easier for the sender to claim because they’re more likely to have the evidence that’s needed. If the item was sent using the Tracked 24 or Tracked 48 service, only the sender can claim compensation. it was posted using the Tracked 24 or Tracked 48 serviceĮither the person who sent the item or the person receiving it can make the claim for compensation.it was posted by special delivery and it had to be redirected.it was posted to somewhere outside the UK.You can’t get any compensation if your post is delayed and one of the following applies: You can only get compensation from Royal Mail if the item was posted in the UK and sent using a Royal Mail service - for example by using a Post Office. This stops anyone from using it to pretend to be you. For example, if Royal Mail lost your passport you should contact the Home Office on GOV.UK.Īsk the organisation to cancel the document. If Royal Mail has lost a document like a passport or driving licenceĬontact the organisation that issued the document as soon as possible. Check how to make a complaint to Royal Mail on their website. They might still ask you to fill in a claim form. If you don’t want to claim compensation, you can make a complaint to Royal Mail instead. check your options for returning damaged or broken goods.ask for a refund or redelivery if the item didn’t arrive.You should try to contact the seller before you ask Royal Mail for compensation - you’ll usually get a better result. If you bought something online, over the phone or in a shop
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